Refund
Policy
At Theophilio, all items are made to order with care and intention. As such, we do not offer returns, but we are happy to accommodate exchanges for eligible items.
To request an exchange, please contact our customer care team within 15 days of receiving your order. Items must be:
- Unworn and unwashed
- In original condition
- With all original tags attached
Please note that customized or altered pieces and swim pieces are final sale and not eligible for return or exchange.
To begin the exchange process, reach out to customercare@theophilio.com or use the chat widget on our website for immediate assistance.
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and find a solution.