Shipping & Refunds

Shipping Policy

Order will ship 7 - 10 Days after purchase.

Once you place an order you will receive a email confirmation. Orders will be processed and shipped from Monday to Friday, excluding national holidays. Orders placed after 12PM are treated as if they came in the next business day.

By default, all packages will be shipped via, USPS, UPS, and DHL. Once your order has been shipped, you will receive an email with a USPS, UPS, DHL tracking number so that you can track the progress of your shipment. Please be aware of the fact that delivery times may vary due to circumstances beyond our control. If you have any questions or concerns please send an email to customercare@theophilio.com.

International Shipping

DUTIES AND TAXES:

International customers are responsible for all taxes, duties and custom fees. By placing an order with Theophilio, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements.

Model Image

REFUND
POLICY

Refund Policy Illustration

At Theophilio, all items are made to order with care and intention. As such, we do not offer returns, but we are happy to accommodate exchanges for eligible items.

To request an exchange, please contact our customer care team within 15 days of receiving your order. Items must be:

  • Unworn and unwashed
  • In original condition
  • With all original tags attached

Please note that customized or altered pieces and swim pieces are final sale and not eligible for return or exchange.

To begin the exchange process, reach out to customercare@theophilio.com or use the chat widget on our website for immediate assistance.

Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and find a solution.